Offshore Ally is committed to delivering the highest level of client satisfaction in the linguistic market. To support and achieve this goal, the firm has implemented a quality policy that is systematically applied to all its assignments.
Offshore Ally client satisfaction policy is underpinned by the following components:
- An organization structured around project managers responsible for the policy, and a network of local “Quality Champions”
- A detection and control process for customer satisfaction risks, integrated in all the firm’s management mechanisms
- A sense of partnership ingrained in all our associates that focuses on long term relationships and sustained value delivery.