Customer order taking service
Order Taking Service from Offshore Ally
No matter what type of product or service it is that you are offering, it is important to have a corresponding e-commerce website which processes orders for you. Or, you can take the old fashioned route of having support lines wherein an order taking representative will answer the calls and process the orders for your product.
Let’s say that you are selling an original product, and an infomercial about it was just recently shown on television. Rather than hiring staff to answer the influx of calls and take in orders for you, it would be much easier if you will take advantage of the order taking services that we offer.
Here at Offshore Ally, part of the complete line of customer support services that we have is providing order taking services. Each and every staff that we employ is trained to handle sales calls, process orders, process payments and even encourage the customers to upgrade their orders. Instead of simply being customer service experts, the team of order taking agents that we have are fully trained as a Certified Order Taking Specialist.
Benefits of Using the Order Taking Services Provided by Offshore Ally
Now, what are the benefits that you will get to enjoy when taking advantage of the order taking services provided by Offshore Ally? Take a look at the following list:
1. We have sales channels which are efficiently streamlined for your customers’ convenience.
If you have an e-commerce website, it is important to streamline its main operation with the order-taking and payment-processing steps – which is a procedure that our agents are trained at.
2. We offer 24/7 order taking services with a team of agents who are trained to handle high call volumes and diverse product catalogs.
If you are using infomercials to sell the line of products that you have, there will usually be a spike or an increase in the volume of calls when the ad is shown on TV. Our order taking specialists are able to handle these spikes in the number of calls, while still dishing out information about the diverse product catalogs that you might have.
3. We offer front line FAQ support.
Should a customer calling in with an order ask about any of the FAQs or Frequently Asked Questions regarding your product, our agents will use our proprietary Merlin Agent Interface. This way, they can quickly and efficiently answer any customer inquiry about your product and increase brand awareness.
When you are in the business of sales, a thorough knowledge of the subject will definitely help increase your profit. In the case of the order taking services provided by Offshore Ally, you can rest assured that we know exactly what we are doing – so trust that your sales will be given a boost when you hire us to handle the process of taking orders for you.
How to hire
You can use this contact us form or chat with us directly. We can help you setup the order as well as answer any queries that you might be having.
Contact us form.
*All queries are answered within two business days. Thanks!