Email support services
Outsource Customer Email Support To Offshore Ally
These days, it has become a requirement for all businesses to have a website along with an e-mail address where customers can get in touch with them. When you have a significant number of customers who are making inquiries through e-mail, it is possible for the e-mail messages that you will receive on your business account to pile up.
If you want to offer superior customer service to your clientele, then you need to make sure that any e-mail inquiry that will be sent out to you is answered promptly, with a friendly yet businesslike approach to the way that the message is written.Now, if you would like to turn over the task of answering e-mail messages over to Offshore Ally, we are more than qualified for the job. Here at Offshore Ally, we have a team of e-mail responders who will reply to the e-mail messages that you will receive in behalf of your business account. Aside from sending out e-mail responses in a timely manner, we also have the skills to answer and manage web form inquiries.
What sets Offshore Ally e-mail responder services apart from the rest is that we utilize a third-party certification software which is specifically designed for e-mail management. Using the software, we will make use of your list of Frequently Asked Questions to answer the inquiries sent out by your customers via e-mail. With such an organized system, our team of e-mail responders will be able to answer your e-mail messages in a matter of minutes the maximum wait time being four hours.
This 24/7 e-mail support can be part of your company’s goal to be a stickler to the maxim of offering superior customer service to your customers. Prompt e-mail responses also increase brand awareness, help improve sales and harness loyalty to your brand.
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